Tasks and Checks

Why might tasks fail when the code has not changed?

The user should review the output of their lab’s task and check(s) to see what has failed. If this still appears to be fine, please have the lesson creator review the lab configuration and if all is well there, escalate the ticket to Next Tech support.

Why will the gear icon will not stop spinning on my task?

Please have the user open the JavaScript console. If there are errors from api.next.tech present, please escalate the ticket to Next Tech support.

Why did the user get a “Could not check task” error message?

This means the task run has timed out or an error occurred during processing the task. If it persists please have the lesson creator review the lab configuration and if all is well there, please escalate the ticket to Next Tech support.

Why did the user’s task failed when it should have passed, or passed when it should have failed?

If it persists please have the lesson creator review the lab configuration and if all is well there, please escalate the ticket to Next Tech support.