Our support portal can be found at support.next.tech. To log in to the portal, you must:
Be a user on Next Tech's site (you can join here!).
The support portal is the recommended way to submit tickets. Here's why!
First, you're given a nice interface for submitting tickets, where you can include extra details beyond an email:
Additionally, you can:
Check the status of your ticket.
View any tickets submitted by others on your account.
Search previously submitted tickets.
All this makes the support portal a great way to collaborate with your team. No more endless email chains!
If the support portal is not an option (for example, if you have not been added to your account as an admin, manager, or editor yet), you can email support tickets to firstname.lastname@example.org.
Any tickets you email in will be automatically moved to the support portal once you are added to it, so it's great way to get started with support if you don't have access to the support portal yet!