The support portal is the recommended way to submit tickets. Here's why!
First, you're given a nice interface for submitting tickets, where you can include extra details beyond an email:
Additionally, you can:
Check the status of your ticket.
View any tickets submitted by others on your account.
Search previously submitted tickets.
All this makes the support portal a great way to collaborate with your team. No more endless email chains!
If the support portal is not an option (for example, if you have not been added to your account as an admin, manager, or editor yet), you can email support tickets to [email protected].
Any tickets you email in will be automatically moved to the support portal once you are added to it, so it's great way to get started with support if you don't have access to the support portal yet!
Please note that this email is only monitored for our enterprise customers! If you are a user in need of assistance, head over to our community site.
Due to ticket volume, emails to this address from individual users may not receive a response.