Ticket Details

There are a few pieces of information that allow us to deliver the fastest support possible to your and your users, explained below.

Issue Description

A detailed a description of the issue goes a long way. Some useful information is the approximate time the issue occurred, the user's description of the issue, and any of your own observations.

Screenshots

A picture says a thousand words, or so they say! Screenshots or screen recordings are very useful, if applicable.

JavaScript Console

A screenshot and/or a copy paste of the project's JavaScript console output helps us identify any errors the user may have encountered in their project.

Below are some details on how to open the JavaScript console in common browsers!

Instructions for Chrome:

  1. Have the user right click and select the "Inspect" option

  2. A window should appear within the web browser containing a navigation bar. Have the user select "Console"

  3. Copy and paste the Console Output into a ticket

Instructions for Firefox:

  1. Have the user right click and select the "Inspect Element" option

  2. A window should appear within the web browser containing a navigation bar. Have the user select "Console"

  3. Copy and paste the Console output into a ticket

Screenshots of the console are also useful, if the output is not readily available.

Share URL

The project's share URL allows us to jump directly into a user's project and see what went wrong.

This URL can be found by clicking the share icon at the bottom left of the page and then selecting "Share".

Please include the writeable share URL! Otherwise, we only see a copy of the project, which doesn't include any of the learning materials (instructions, tasks, grades, etc.)