Key Terms

There are a few key terms it is useful to know when submitting tickets, which are covered below!

Some terms you may hear us using from time to time are:

  • User: This is a user of your product. We typically do not interact with your users while providing you with enterprise level support.

  • Content: This is a piece of content created inside Next Tech's creator tool. Only account admins and editors can see or change content.

  • Project: When a user launches a content they are directed to a project. This is their environment that can be changed however they want without impacting other users.