Enterprise Support

Welcome!

Welcome to Next Tech's enterprise support documentation! Here, you can find details about Next Tech's support process, how to get in touch with support, and answers to many frequently asked questions.

Not an enterprise customer? Head over to our community site to get in touch!

Contents

This section contains the following:

Resources

There are a few resources we recommend you take a look at and subscribe to!

Our status page contains up-to-date information for any scheduled maintenance or incidents.

Support Hours

Our support team is around Monday through Friday, 9am to 5pm Pacific Time, excluding major U.S. holidays.

If you need immediate assistance for a major issue (typically, something that is impacting many or all of your users), feel free to add "URGENT" to the ticket title or email subject.

Response Times

Our response times vary based on the software license we have in place. In general, we attempt to get you an initial response for all tickets in under 24 hours for tickets submitted during weekdays inside business hours, and 48 hours for tickets submitted on weekends.