Enterprise Support

Welcome!
Welcome to Next Tech's enterprise support documentation! Here, you can find details about Next Tech's support process, how to get in touch with support, and answers to many frequently asked questions.
Not an enterprise customer? Head over to our community site to get in touch!
Contents
This section contains the following:
​Key Terms: A quick breakdown of Next Tech lingo.
​Do's and Don'ts: Some helpful things to keep in mind.
​Ticket Submission: A guide to submitting tickets.
​Ticket Details: The useful information to include on tickets.
​Technical Requirements: Links to the technical requirements for our product.
​FAQs: A collection of frequently asked questions about enterprise support.
Resources
There are a few resources we recommend you take a look at and subscribe to!
Next Tech Status
Our status page contains up-to-date information for any scheduled maintenance or incidents.
Changelog | Next Tech
Changelog | Next Tech
Our changelog contains a list of recent product changes.
Next Tech Feedback
Have an idea for something we should add or a general bug to report? Tell us here!
Support Hours
Our support team is around Monday through Friday, 9am to 5pm Pacific Time, excluding major U.S. holidays.
If you need immediate assistance for a major issue (typically, something that is impacting many or all of your users), feel free to add "URGENT" to the ticket title or email subject.
Response Times
Our response times vary based on the software license we have in place. In general, we attempt to get you an initial response for all tickets in under 24 hours for tickets submitted during weekdays inside business hours, and 48 hours for tickets submitted on weekends.

Last modified 2yr ago