Enterprise Support
Welcome to Next Tech's enterprise support documentation! Here, you can find details about Next Tech's support process, how to get in touch with support, and answers to many frequently asked questions.
Not an enterprise customer? Head over to our community site to get in touch!
This section contains the following:
​Key Terms: A quick breakdown of Next Tech lingo.
​Do's and Don'ts: Some helpful things to keep in mind.
​Ticket Submission: A guide to submitting tickets.
​Ticket Details: The useful information to include on tickets.
​Technical Requirements: Links to the technical requirements for our product.
​FAQs: A collection of frequently asked questions about enterprise support.
There are a few resources we recommend you take a look at and subscribe to!
Our support team is officially around Monday through Friday, 9am to 5pm Pacific Time, excluding major U.S. holidays. Unofficially, we keep an eye on new tickets as much as possible outside of these hours.
If you need immediate assistance for a major issue (typically, something that is impacting many or all of your users), feel free to add "URGENT" to the ticket title or email subject.
Our response times vary based on the software license we have in place. In general, we attempt to respond to all tickets in under 24 hours for tickets submitted during weekdays inside business hours, and 48 hours for tickets submitted on weekends.
